Swiss Re International SE (Australia branch)
Swiss Re International SE Australia Branch, ABN 38 138 873 211
and AFS License No 355088, is an APRA authorised insurer and member
of the Swiss Re Group.
in Australia collect and hold, and how we collect, hold, use and
disclose this information. It also sets out how you can seek
access to, and correction of, your personal information and
complain about a possible breach of the Australian Privacy
The kinds of personal information we collect from you, and how
we use and disclose this information, will differ depending on the
type of insurance* you have with us, and whether we are your
insurer or reinsurer.
What personal information do we collect and how do we collect
We collect and hold personal information sufficient to allow us
to provide insurance quotes, assess and process insurance
applications, administer insurance policies, and assess and pay
claims under insurance policies. This information may
- your name, date of birth, gender, occupation, and contact
- your bank account or credit card details;
- proof of identity documents such as birth or marriage
- your claims history;
- your medical history;
- lifestyle information that relates to the insurance
- financial and business information such as individual and
business tax returns; and
- other history relevant to the insurance policy such as
We collect personal information directly from you or your agents
when you request a quote and apply for insurance with us, make a
claim under your policy or otherwise interact with us.
We also collect your personal information
- our reinsured clients and other insurers;
- people who are involved in a claim or assist us in
investigating or processing claims, including witnesses and
external claims data collectors and verifiers;
- brokers and other intermediaries;
- our business partners who we work with to provide insurance
products to you; and
- your medical advisors and employer.
For what purposes do we collect, use and disclose your personal
We collect, use and disclose your personal information
(including health information) to provide you with insurance
quotes, process insurance applications, administer your policy and
assess and pay claims under the policy.
We may also use and disclose your personal information to
promote our products and services, design or underwrite new
insurance products, for research and analytical purposes, to
perform administrative functions and to comply with our legal
We will not disclose your sensitive information for any purpose
other than the purpose for which it was collected or a directly
related secondary purpose, unless you otherwise consent.
Who will we disclose your personal information to?
We may disclose your personal information to:
- our related companies who assist us in providing our products
- agents and third party service providers who assist us in
processing any application or claim for insurance, including
lawyers and other advisors, medical service providers, external
claims data collectors, investigators and verifiers, and your
- our reinsured clients, other insurers and reinsurers,
retrocessionaires, and brokers and other intermediaries;
- third party service providers who perform functions or services
on our behalf, such as IT services and mailing functions;
- our business partners who may use that information to assist
them, their related companies and their business
partners in planning, researching, developing, identifying
and notifying you of products and services which may be of interest
to you. This information may include details about your
policy with us but will not include any sensitive information (such
as health information); and
- where required by law.
Do we disclose your personal information overseas?
We may disclose your personal information (including health
information) to our related companies overseas who assist us in
providing our products and services, including by providing support
in relation to the assessment of insurance applications, premiums
and claims, and treaties with our insurance clients. These
related companies may be located in Hong Kong, China, India, the
United Kingdom, the United States of America and Switzerland.
In order for these related companies to assist us in providing our
products and services, they may access your personal information
through our international group wide IT systems.
How do we hold your personal information and keep it
We hold your personal information in a
combination of computer storage facilities and paper-based
All reasonable steps are taken to ensure that
the information is accurate, complete, up-to-date and relevant and
only the information that is required for our functions and
activities is collected. All personal information is held securely
in the offices of Swiss Re. Access to such information by
Swiss Re employees are subject to strict guidelines.
How can you seek access to, and correction of, your personal
You may seek access to, and correction of, your
personal information we hold about you by contacting our Privacy
Compliance Officer on (02) 8295 9500 or via a letter addressed
Privacy Compliance Officer
Swiss Re International SE Australia Branch,
Level 36, Tower Two, International Towers Sydney
200 Barangaroo Avenue,
Sydney NSW 2000
GPO Box 7040 Sydney 2001
We will respond to your request within a
reasonable time after we receive it.
How can you complain about a breach of your privacy?
If you believe we have breached the Australian
Privacy Principles in our handling of your personal information and
wish to complain, please contact our Privacy Compliance Officer
using the contact details in the section above. We may ask you to
put your complaint in writing if it cannot be resolved over the
We will investigate your complaint, and notify
you of our decision in relation to your complaint, as soon as
practicable after we receive it. If we are unable to
satisfactorily resolve your concerns about our handling of your
personal information, you can contact the Office of the Australian
Information Commissioner. Further details can be found on
their website www.oaic.gov.au.
Level 36, Tower Two, International Towers
200 Barangaroo Avenue,